Frequently Asked Questions
about scaterna

You must be at least 21 years old to register and play on scaterna. Your date of birth is collected during registration and verified against your government-issued ID during the KYC process. Accounts found to belong to players under 21 will be closed immediately, and any balance — including any winnings — will be forfeited. There are no exceptions to this age requirement.

You can browse the platform and explore the games right after registration. However, KYC (Know Your Customer) verification is required before your first withdrawal. To complete KYC, you submit a clear photo of a valid Philippine government-issued ID — your PhilSys national ID, passport, driver's licence, SSS ID, UMID, PRC ID, or voter's ID are all accepted. The name on the ID must match your registered account name exactly. Once KYC is approved, you will not need to repeat it.

No. Each player is permitted only one scaterna account. Creating multiple accounts — even under different email addresses or mobile numbers — is a violation of the Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have lost access to an existing account, contact support at [email protected] to recover it rather than registering again.

Most deposits via e-wallets and InstaPay are credited quickly once the payment is confirmed on the sending side. PESONet transfers and certain online banking channels may take longer depending on the processing schedule of your bank. If a deposit has not reflected in your scaterna account within the expected timeframe and you have a confirmed transaction reference from your bank or e-wallet, contact support at [email protected] with the transaction details so the team can investigate.

Minimum deposit amounts are shown on the Deposit page once you are logged in to your account, as they may vary by payment method. Before making your first deposit, it is also a good idea to set a deposit limit through your account settings — this makes it easier to stay within your intended budget from the start. Visit the Responsible Gaming page for more guidance on managing your spending on the platform.

Processing times vary depending on the payment method used and whether your KYC verification is already complete. Requests made to accounts with completed verification are generally processed faster. InstaPay transfers typically move quickly once approved on scaterna's side, while PESONet and standard bank transfers follow the standard interbank schedule. If your withdrawal request has been pending longer than expected, contact support at [email protected] with your account details and withdrawal reference number.

Common reasons a withdrawal may be declined include: KYC verification not yet completed, the name on your payment account not matching your registered name, attempting to withdraw to a third-party account, or a pending account review. In some cases, a withdrawal may be placed on hold while a routine check is carried out. If your request is declined, the reason will be communicated by support — contact [email protected] for clarification and guidance on resolving the issue.

Beyond sports betting, scaterna offers:

• Live Casino — live dealer baccarat, roulette, and poker with real-time streaming
• Slots — a catalogue of slot games with various themes and mechanics
• eBingo — digital bingo with regular draws throughout the day
• Online Poker — available in the Bet section

All game results are determined by certified random processes. No result can be predicted or guaranteed in advance.

eBingo on scaterna works similarly to traditional bingo but in a digital format. You purchase tickets in Philippine Peso before a draw begins — ticket prices and available draws are shown in the Bingo lobby. Numbers are drawn electronically and matched against your ticket automatically. Draws run on a regular schedule throughout the day, so you do not need to be present at a fixed time to participate. Winnings, if any, are credited to your PHP account balance after each draw is completed.

Yes. scaterna is fully accessible from your smartphone's mobile browser — no separate app download is required to register, log in, deposit, or place bets. The platform is optimised for mobile use, so the experience on your phone should be smooth and easy to navigate. For more information about mobile access and any available app, visit the App page.

First, double-check that you are entering the correct email address or mobile number and password. Account access may also be temporarily locked after several incorrect login attempts as a security measure. If you have forgotten your password or cannot receive your OTP, contact support at [email protected] with your registered email address, full name, and mobile number. The support team will verify your identity and guide you through recovering access. Do not create a second account to work around the issue, as this violates the Terms & Conditions.

If you notice any transactions, logins, or changes that you did not make, contact scaterna support at [email protected] immediately. Provide your registered email, the details of what you noticed, and the approximate time it occurred. Support can review your account activity, lock the account temporarily while the issue is investigated, and help you secure access. It is a good idea to change your password right away if you still have access and suspect that someone else has obtained your login details.

Deposit limits can be set from your account settings after logging in. Choose between a daily, weekly, or monthly PHP cap. Once a limit is active, any deposit attempt exceeding it will be declined. You can reduce your limit at any time and it takes effect immediately. Increasing a limit has a built-in cooling-off period before the change applies — this is intentional and gives you time to reconsider. Setting a limit before you start depositing is one of the most effective habits for managing your gaming budget.

Contact scaterna support at [email protected] and request self-exclusion. Once activated, you will not be able to log in, deposit, or place bets for the duration of the exclusion period. You can still request a withdrawal of any existing verified balance during exclusion. scaterna will also remove your account from all marketing and promotional communications while exclusion is in place. If you are unsure whether self-exclusion or a shorter cooling-off period is right for you, the support team can help you understand the difference and choose the appropriate option.