scaterna Privacy Policy

1 Information We Collect

When you register and use scaterna, we collect different types of personal information depending on the action you are taking. The categories are as follows:

We do not collect data that is irrelevant to the services we provide. Information collected during KYC — such as ID documents — is handled with additional care and access controls given its sensitivity.

2 How We Use Your Data

Personal data collected by scaterna is used for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile.
• Transaction processing: To process deposits and withdrawals in Philippine Peso through local payment channels.
• Security and fraud prevention: To detect unusual account activity, verify login attempts via OTP, and investigate potential abuse or prohibited conduct.
• Customer support: To respond to your queries, process complaints, and resolve account issues.
• Platform improvement: Anonymised and aggregated usage data may be used to understand how players use the platform and where improvements are needed.
• Legal and compliance obligations: To meet obligations under applicable Philippine law, including record-keeping requirements related to financial transactions.
• Responsible gaming: To monitor for patterns that may indicate problem gambling and to process self-exclusion requests.

3 Data Sharing

scaterna does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: Your name and payment account details are shared with local payment service providers — such as Philippine banks and e-wallet operators — solely for the purpose of processing your deposit or withdrawal.
• Identity verification providers: Government-issued ID and related documents may be processed by a third-party KYC verification service to confirm your identity. These providers are bound by confidentiality obligations.
• Platform infrastructure providers: Cloud hosting, security monitoring, and related services may process data on our behalf under data processing agreements.
• Legal authorities: scaterna may disclose personal data to law enforcement or regulatory bodies in the Philippines where required to do so by applicable law or valid legal process.

Any third party that receives data from scaterna is required to protect it in accordance with confidentiality obligations consistent with this policy.

4 Cookies and Tracking Technologies

scaterna uses cookies and similar technologies to make the platform function correctly and to understand how it is used. The types of cookies in use include:

• Essential cookies: Required for the platform to operate — for example, to keep you logged in during a session or to remember your language preference.
• Analytics cookies: Used to collect anonymised data on how players navigate the platform, which helps us identify and fix problems and improve the overall experience.
• Security cookies: Used to detect and prevent fraudulent activity, such as login attempts from unusual locations.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functioning of certain platform features. scaterna does not use cookies to serve third-party advertising.

5 Data Security

scaterna uses industry-standard security measures to protect personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Encryption at rest for stored sensitive data, including identity documents and financial account details.
• OTP-based authentication for login and withdrawal confirmation, adding a second layer of security beyond your password.
• Access controls that restrict who within the organisation can view player data, with logging of all access events.
• Regular security reviews and monitoring for unusual access patterns.

6 Data Retention

scaterna retains personal data for as long as it is necessary to provide services and to meet legal obligations. In practice, this means:

• Active accounts: Data is retained for the duration of your account and for a period after closure, as required by applicable law.
• Transaction records: Financial transaction records are retained for the legally required period applicable to online financial activity in the Philippines.
• KYC documents: Identity documents submitted during verification are retained for the period required by applicable anti-money laundering and record-keeping regulations.
• Closed accounts: After an account is closed voluntarily, core identity and transaction records are retained for the legally required retention period. Other data is deleted or anonymised sooner where possible.

When data is no longer required and the retention period has elapsed, it is securely deleted or anonymised in a way that prevents re-identification.

7 Your Rights Over Your Data

As a scaterna player, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal information we hold about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that we update it. Some updates — such as name corrections — may require supporting documentation.
• Right to deletion: You can request deletion of your personal data. We will action this where legally permissible — certain records, such as financial transactions, must be retained for defined periods under applicable law and cannot be deleted on request.
• Right to object: You can object to the processing of your personal data for purposes beyond what is strictly necessary to provide the service.

8 Children and Minors

scaterna is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals below the minimum age. If you believe that a minor has created an account or submitted personal data to scaterna, please contact support immediately.

Any account found to be held by a person below the age of 21 will be closed and all associated data handled in accordance with our account closure procedures. Any winnings or balances in such accounts will be forfeited.

9 Updates to This Privacy Policy

scaterna may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. When changes are made, the revised policy will be published on this page with an updated effective date.

For significant changes that materially affect how we use your personal data, scaterna will notify registered players via the email address on file. It is your responsibility to keep your contact information current so you receive these notices.

Continued use of the scaterna platform after a revised Privacy Policy is published constitutes your acceptance of the updated terms. If you do not agree with any revision, you should stop using the platform and close your account.

10 How to Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is handled, you can reach the scaterna support team at:

All privacy-related requests are handled in writing. Please include your registered email address and account username (if applicable) so we can locate your record and verify your identity before taking any action.